Thank you for shopping at Dimikuu ! We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and obligations regarding returns.
1. Returns
1.1 Eligibility
You may return most new, unused items within 7 days of delivery for a full refund. We only accept returns for items that are in their original condition, unused, and with all original tags and packaging intact.
1.2 Exclusions
Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
Items marked as final sale are not eligible for return or exchange.
2. How to Initiate a Return
To initiate a return, please follow these steps:
2.1 Contact Us
Contact our customer service team at support@dimikuu.com or 9930494659 to request a return number.
Provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization (RA) Number
Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item(s) to us.
3. Return Shipping
3.1 Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
3.2 Return Packaging
Please ensure that the item(s) being returned are securely packaged to prevent damage during transit.
4. Refunds
4.1 Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
4.2 Return Shipping Costs
We do not refund shipping costs unless the return is a result of our error or if the item received is defective or damaged.
5. Contact Us
If you have any questions about our return policy, please contact us:
Email: support@dimikuu.com
Phone: 9930494659
Address: Shop no : 3037, 210, Ram Hajare Marg, next to Sangli Sahkari Bank, Tagore Nagar, Vikhroli, Mumbai, Maharashtra 400083
Changes to this Return Policy
We reserve the right to update or change our return policy at any time. Any changes will be effective immediately upon posting the revised return policy on the Site. We encourage you to review this return policy periodically for any updates or changes.
By making a purchase on our Site, you acknowledge and agree to our return policy.