How do I place an order?
To place an order, simply browse our website and add the items you wish to purchase to your shopping cart. Proceed to checkout, enter your shipping and payment information, and confirm your order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment on our website or through the carrier’s website.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
How can I contact customer support?
You can contact our customer support team via email at support@dimikuu.com or by phone at 9930494659. Our support team is available Mon – Sat 10 am to 8 pm to assist you with any questions or concerns you may have.
If you have any other questions or inquiries, please feel free to reach out to us, and we will be happy to assist you!
What is your shipping policy?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment on our website or through the carrier’s website.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary for international orders. Please refer to our International Shipping Policy for more information.
What is your return policy?
Please refer to our Return Policy page for detailed information on our return process, eligibility criteria, and how to initiate a return.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly; however, if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled or modified.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for select items. You can select the gift wrapping option during the checkout process and add a personalized message if desired.